We do not offer refunds or replacements for our cookie dough. We HIGHLY suggest opting in to Route Package Insurance during the checkout process, so that you are covered if there is any issue during transit. If there is a problem with shipping or delivery, please contact firstname.lastname@example.org so that we can assist.
Once UPS picks up the package, it is their responsibility to deliver it safely and we are no longer liable. If there is an issue with your package, you can contact UPS Customer Service team at Help and Support Center | UPS - United States.
Once an order is submitted, we are unable to make any changes or modifications so please check your order for accuracy. We are also not able to cancel or refund an order once it has been fulfilled or shipped, so please contact us as soon as possible for any cancellations or requests. We cannot guarantee any changes made to an order after it has been processed.
Please note - our cookie dough can remain ambient for two weeks in transit, so if your dough arrives warm, don't worry! It's still safe to eat. We ship it with gel ice packs that are completely non-toxic to give it a chill during shipment, but they will be melted by the time they arrive to you. It's perfectly normal for there to be leakage or oil on or inside the jars and box. Stir the dough, put it in your refrigerator, and enjoy!
During the ordering process, you will be asked to verify the shipping address of your order so please check for accuracy prior to submitting the order. We will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable.
Will the recipient see how much I paid?
We do not include price information on the packing slip.
What if I want my order to arrive on a certain date?
We suggest ordering 1-2 weeks before you want the package to arrive. We cannot accommodate specific shipment dates but including processing, our shipping timeline is 3-10 business days during the holidays. We do not offer refunds if your package doesn't arrive when you needed it by as is it out of our control (shipping carriers no longer offer timeline guarantees due to COVID).
Are there any shipping restrictions?
Currently, we only ship to the lower 48 states. We do not ship to PO Boxes, Alaska, or Hawaii.
How is shipping cost determined?
Shipping costs are determined by weight, size, and distance from Nashville. We do not inflate shipping charges and receive them directly from our carriers.