We do not offer refunds for our product since it is a food item. If there is a problem with shipping or delivery, please contact email@example.com so that we can assist.
Once UPS picks up the package, it is their responsibility to deliver it safely and we are no longer liable. If there is an issue with your package, you can contact UPS Customer Service team at https://www.ups.com/us/en/help-center/contact.page.
Please make sure you check your order for accuracy before submitting it. During the ordering process, you will be asked to verify the shipping address of your order. We will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable.
Will the recipient see how much I paid?
We do not include price information on the packing slip.
What if I want my order to arrive on a certain date?
We suggest ordering the week before you want the package to arrive. We cannot accommodate specific shipment dates but our orders are processed within 3-5 business days.
Are there any shipping restrictions?
Currently, we only ship to the lower 48 states. We do not ship to PO Boxes, Alaska, or Hawaii.
How is shipping cost determined?
Shipping costs are determined by weight, size, and distance from Nashville. We do not inflate shipping charges and receive them directly from our carriers.