We do not offer refunds for our product since it is a food item. If there is a problem with shipping or delivery, please contact email@example.com so that we can assist.
Once UPS picks up the package, it is their responsibility to deliver it safely and we are no longer liable. If there is an issue with your package, you can contact UPS Customer Service team at https://www.ups.com/us/en/help-center/contact.page.
Please make sure you check your order for accuracy before submitting it. During the ordering process, you will be asked to verify the shipping address of your order. We will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable.
Will the recipient see how much I paid?
We do not include price information on the packing slip.
What if I want my order to arrive on a certain date?
Please try to order the product 7 business days before your requested delivery date and email us at firstname.lastname@example.org with your name and order number and we will flag the order and do our best to accommodate the requested delivery date. Our shipping timeline is 5-10 business days.
Are there any shipping restrictions?
Currently, we only ship to the lower 48 states. We do not ship to PO Boxes, Alaska, or Hawaii.
When will my order arrive?
Due to the changing and unpredictability of the world during COVID-19, we are not able to guarantee shipping times. Our current shipping timeline is 5-10 business days.
We ship out of Nashville, TN and it can take anywhere from 2-5 business days depending on where you are located. Your order can take anywhere from 5-10 business days to prepare for shipment.
When will my cookie dough ship?
NoBaked makes all dough from scratch in our shop in Nashville, TN and your order usually takes 5-10 days to prepare for shipment after you placed the order. After it is processed, it can take 2-5 days in shipment depending how far you are from Nashville, TN.
We currently do not ship on Fridays, Saturdays, or Sundays. We also do not ship to PO Boxes, Alaska, and Hawaii.
If you need your packages held or shipped at a certain time, please contact us at email@example.com
How is shipping cost determined?
Shipping costs are determined by weight, size, and distance from Nashville. We do not inflate shipping charges and receive them directly from our carriers.
How do you ship the cookie dough?
We ship our cookie dough packed in boxes to prevent movement and damage in shipment. We wrap each jar in saran wrap to protect the package in case a jar breaks or leaks during shipment
We do not ship our dough with any refrigerant as our dough is made with non-temperature controlled ingredients so refrigeration is not necessary. We do recommend that you mix the dough and store in the refrigerator to maintain the best consistency of the dough.
Is my dough safe to eat if it arrives warm?
Yes! Our cookie dough does not contain any temperature controlled ingredients, so it is still safe to eat if it has gotten warm. We keep it refrigerated to maintain the consistency. If yours arrives and is warm, we suggest mixing it up and putting it in the refrigerator for storage. If you receive the dough and there is some oil on top, that is normal and the dough is still safe to eat.
What if my package arrives damaged?
If your package arrives damaged and not edible, please take pictures and contact us within 48 hours of receiving your package at firstname.lastname@example.org. Please provide us with as much information as possible, including pictures and damage details.