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Frequently Asked Questions

Our cookie dough is made without eggs, eliminating the chance of getting a foodborne illness from raw eggs. It is also made with heat-treated flour. Many people don’t realize how often raw flour has been contaminated with E. Coli – by heat treating the flour, any bacteria in it is killed. These two things make our cookie dough safer to eat than store bought, bake-able cookie dough.

Our cookie dough does contain wheat and soy. We do have gluten-friendly and dairy-free options. They will be labeled as such when you're selecting your flavors. None of our cookie dough contains nuts. All of our cookie dough is made in the same kitchens, so we cannot guarantee cross contamination. 

Roll the cookie dough into 1 inch balls and bake on a cookie sheet at 350 degrees for 10-12 minutes. Enjoy!

Once an order has been submitted, we are unable to make any modifications so please check your order for accuracy. We cannot guarantee cancellation or refunds (See our Shipping & Refund Policy) so please contact us as soon as possible for any requests. 

If you select Standard Shipping at checkout, our processing timeline varies between 1-3 business days. After your order is processed, it is shipped via FedEx Ground and their shipping timeline is 1 to 5 business days, depending on your location. If you select Two Day Shipping at checkout we process your order by the next business day and it ships via FedEx 2 Day. Please refer to the 2 Day Shipping (FedEx 2Day) | FedEx.

Our cookie dough does not contain any temperature controlled ingredients, so it is still safe to eat if it has gotten warm. We keep it refrigerated to maintain the consistency. If yours arrives and is warm, we suggest mixing it up and putting it in the refrigerator for storage. If you receive the dough and there is some oil on top, that is normal and the dough is still safe to eat.

In the refrigerator, the cookie dough will stay fresh for about 1 month. In the freezer, you can keep it for up to 3 months!

If you’re interested in interviewing someone at NoBaked or obtaining photographs for an article or news segment, please contact us here. Our Marketing and Public Relations team will get back to you shortly.

If you want to share your experience with us at NoBaked, you can reach out to us here. Customer feedback is an essential part of our business and we love hearing from you!

We currently have storefronts in Nashville, Cincinnati, Chattanooga, and Springfield.