Please Note - Our cookie dough can remain ambient for two weeks in transit, so if your dough arrives warm, don’t worry! It’s still safe to eat. We ship it with gel ice packs that are completely non-toxic to give it a chill during they arrive to you. It’s perfectly normal for there to be leakage or oil on or inside the jars and box. Stir the dough, put it in your refrigerator, and enjoy!