FAQ

1. How long does it take the cookie dough to be delivered once I order it? 

All of our cookie dough is made-to-order and it is shipped the Monday after the order is received. we ship via Fedex ground so please allow 2-3 business days for the order to be delivered.

2. does my cookie dough need to be cold when I receive it?

We ship our cookie dough with ice packs that are made to keep the cookie dough cool during overnight shipments. the ice packs do not need to be frozen still when you receive your package. the cookie dough is okay to eat if it is not still cold upon arrival. To bring it back to a cool temperature, put the cookie dough in the freezer for 30 minutes or store in the refrigerator until ready to be eaten.

3. what if my package is damaged when I receive it?

Once your package is dropped off at FedEx, it is their responsibility to safely deliver your cookie dough. We cannot be held accountable for lost, delayed, or damaged deliveries. We do insure each and every one of our shipments, so if something does happen to your package, you can file a claim on FedEx's website to receive a refund for your order. 

4. how long does my cookie dough stay good?

If kept in the refrigerator, the cookie dough is best eaten by 4 weeks after receiving it. If kept in the freezer, the cookie dough is best after 3 months of receiving it. 

5. Can we buy the cookie dough in a physical location instead of ordering online?

We do not have a physical store to buy the dough at yet, but we will be setting up pop-up shops around Nashville and Louisville where you can come buy the dough in person. We'll be posting the dates, times, and locations for these pop-up shops on the find us tab. we also are available for delivery Tuesday-friday via postmates in Nashville. 

4. I have food allergies and diet restrictions. Can I eat your dough?

while our cookie dough is not made with nuts, it is produced in a shared commercial kitchen where other foods containing nuts are made. our confetti sugar cookie dough is vegan. we will be offering a gluten free option soon!

5. Are there any franchise opportunities? 

If you are interested in franchising with no baked, please email info@nobakedcookiedough.com. 

 

 

Further Questions? Email us at info@nobakedcookiedough.com for assistance.